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[UGX] Help Center

Created 9 years ago
by Delta

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Created on: July 15, 2015, 11:04:18 pm

Delta
UGX Administrator
435 Posts
100 Respect +1

Hey guys,

we would just like to publicly announce that we reworked how we treat user issues and requests from now on:

If you ever had an issue ( we hope you didn't^^ ) one place to get help was general|at|our_domain, beside the forum and PM.

We are now using a new system to handle your issues / requests and have a Help Channel now for it:
https://jira.ugx-mods.com/servicedesk/customer/portal/6
( It requires to register an account - this is not your forum account, maybe in the future )

Please note:
The PM system is not meant for support, use the e-mail or much more preferred the Help Center.
The Help Center is not a replacement for the Forum! - If you have Mapping / Scripting / Modding issues, use the Forum!

We have soon more exciting news too share, which is somehow related to our Help Center

Stay tuned!

Reply #1 on: August 01, 2015, 08:45:12 pm

What is the password policy for an account? I've tried everything.

Reply #2 on: September 03, 2015, 04:10:15 pm

CraftBrewMan
Donator ♥
34 Posts
2 Respect +1

WHAT IS THE PASSWORD Policy for creating a help desk ticket. Every password i enter says it does not meet policy. Is it caps, numbers, combination what??? Thank you.

Reply #3 on: September 03, 2015, 05:48:14 pm

Quote from: CraftBrewMan on September 03, 2015, 04:10:15 pm

WHAT IS THE PASSWORD Policy for creating a help desk ticket. Every password i enter says it does not meet policy. Is it caps, numbers, combination what??? Thank you.

I don't know exactly what combination there is, as I haven't tried creating an account. But I used to suffer from the same problem on other forums. Try a combination of uppercase letters, lowercase letters, and numbers, that is the most possible required password.

Reply #4 on: September 03, 2015, 05:56:58 pm

Delta
UGX Administrator
435 Posts
100 Respect +1

Quote from: CraftBrewMan on September 03, 2015, 04:10:15 pm

WHAT IS THE PASSWORD Policy for creating a help desk ticket. Every password i enter says it does not meet policy. Is it caps, numbers, combination what??? Thank you.

Password policy:

(sry, it's not possible to display the policy - waiting for atlassian to implement this)

Reply #5 on: September 03, 2015, 07:54:04 pm

CraftBrewMan
Donator ♥
34 Posts
2 Respect +1

Thank you I will try that

Reply #6 on: September 03, 2015, 08:10:38 pm

Quote from: Delta on September 03, 2015, 05:56:58 pm

Password policy:
(Image removed from quote.)

(sry, it's not possible to display the policy - waiting for atlassian to implement this)

If i may reccomend, you should remove the 1 special... Most people wont remember an @,#,$,% etc. If they need to log in again

Reply #7 on: September 04, 2015, 06:55:05 am

Delta
UGX Administrator
435 Posts
100 Respect +1

We want to keep our internal systems ( Jira and co ) on a certain level secure.
That starts with passwords.

It's 2015 and everyone should be aware of that passwords should be strong and unique.
The current security policy is not really the strongest at all (compared to our developer policy for example)

Also who remembers all his passwords anyways? Thats why there are password managers out there.
Also special chars are . ! ? and with these it's very easy to make something which is quite easy to keep in mind.
Leetspeak is always a great thing. Or replace an S with a $.

So no, I won't change anything.

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	Benevolent Soul who has our eternal gratitude and exclusive access to betas and the donator section of the forum.
UGX V.I.P.
	Has the ability to mute, kick, or ban chat members for being abusive or breaking the rules of the forum.
	Has the ability to issue warnings to users, edit and remove posts from the forum and to move topics to other boards. Upholds the rules of the forum. Moderates Chat Rooms.
BO3 Modtools Alpha	This user has access to the Black Ops 3 Modtools Alpha



	Benevolent Soul who has our eternal gratitude and exclusive access to betas and the donator section of the forum.
UGX V.I.P.
	Has the ability to mute, kick, or ban chat members for being abusive or breaking the rules of the forum.
	Has the ability to issue warnings to users, edit and remove posts from the forum and to move topics to other boards. Upholds the rules of the forum. Moderates Chat Rooms.
BO3 Modtools Alpha	This user has access to the Black Ops 3 Modtools Alpha

	Benevolent Soul who has our eternal gratitude and exclusive access to betas and the donator section of the forum.
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